Archive for FAQs

May
04

Posted by: Ben Franklin | Comments (0)

Viruses, Malware, and Spyware…What’s the difference?

Like most technology related topics, these terms can be best explained by relating them to ‘human terms’.  For instance, just as the computer CPU can be referred to as the ‘brain’ of the computer, the same is true for viruses, malware, and spyware.

In the old days, meaning in the 1990’s, a virus was the most common threat to a computer system.  Remember the Love Bug virus?  This virus was spread by sending email messages to unsuspecting computer users with the simple message, “I love you”.  As a result of users opening the message, viruses were spread quickly through computer networks and caused all sorts of computer issues, not to mention lost profits and wasted resources.  So what is the definition of a virus?

A virus will attempt to disable a computer system or attempt to destroy data.  Viruses, in their proper definition, are not too common anymore given that hackers and thieves want to steal your information, not destroy it.

Malware is one of the most common threats today.  Malware often alerts a computer user that their system has been infected. Often times, the alert will look like a Microsoft Windows screen or some type of anti-virus software.  It may have a ‘fix this now’ type of button which redirects the user to another website to purchase removal software.  Sounds like something useful, right?  In the case of malware infections, the user often times did not have an infection at all.  However, the malware gave them the infection and will ‘nag’ the user until the product is either purchased or the malware is removed.

Spyware is another type of malware, but has another purpose than simply asking the user to purchase something.  Spyware does exactly what it sounds like, it spies on you.  Often times, spyware will track movements such as visited websites or keystrokes.  It may collect online purchasing data such as credit card numbers, personal interests, or other information that is typically not shared freely.

Why do I care?
We hear this question most often followed by the statement, “it’s not like I have nuclear launch codes”.  While that may be true, it does not mean that your computer systems do not contain confidential information.  Let me name if few examples:

  • If your company uses some sort of accounting package such as QuickBooks or Peachtree, then you most likely have social security numbers in the file.  If this file is stolen, identity theft can occur.
  • If your company purchases supplies or other materials over the Internet, then credit card numbers and bank accounts can be recorded.
  • If you store confidential and/or proprietary information on your computer network, spyware is a real concern.

The fact is that all companies have some information on their computer systems that they would leave lying around for anyone to see.  While there is no ‘golden shield’ against all threats, every company should perform their due diligence to make sure that confidential information is not compromised.  At NTP, we offer a series of policies and procedures to help prevent against this ever growing threat.  If you have questions or concerns, we hope that you will give us a call.  Our telephone number is 615-225-2300.

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When looking at a server for your business you have to think about centralization of all your data, anti-virus, backup options, and internet access. For multiple users you also need a way for them to access this data at the same time.  NTP’s virtual servers are designed just for that purpose.   Virtual Servers have the ability to centralize data, access your main programs, and remotely print. At NTP we offer virtual servers to allow businesses to use these functions without having to purchase their own server.  This is a very cost effective alternative if you are a small business.  Call us today and ask about our virtual server program.

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Like the human body, computers have very specific parts that perform specific functions.  The processor is the ‘brain’ of the computer.  RAM (or random access memory) is the ‘memory’.  The hard drive is where the computer stores information.  RAM is different than the hard drive because RAM stores information that is always accessible.  The hard drive allows the computer to ‘look up’ information when it needs it.  One reason a computer may need to be replaced is because software programs  increasingly use more of these specific functions – more processor speed, more memory, and more hard drive space.  As a result, newer software may result in your computer running slower.  If you are having issues with your computer running slow, NTP can evaluate your network and determine a course of action for you.

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5868 Cane Ridge Road, Antioch, TN 37013 | Phone: 615-225-2300 | Fax 615-225-2301